If so, please add MOOV app to whitelist to try to solve the problem. – You may have installed Clean Master or other battery saving apps. To solve this problem, please open battery optimization settings page of the phone and add MOOV app to Doze whitelist. It is the reason why MOOV would stop playing music.
– For devices of Android OS Version 6.0 or above, its Doze mode will try reduce battery consumption by restricting apps’ access to network when the screen is off. Please check the following information to try to solve this problem. What should I do if the app stop playing or shut down unexpectedly while it is playing music? In view of different variations of Android devices and OS versions, we highly recommend you to check the official sites of relevant models.Ī) In case you have installed Clean Master or other battery saving apps, please add MOOV App to whitelist.ī) Please avoid other apps with sound effect to be run with MOOV at the same time as most of devices restrict audio output for 1 app at a time. Note: The above screenshots are examples from Samsung Note 8 on Android 8.0 for reference purpose. Handling of this settings varies by device models.) andĬ) Exclude MOOV from using battery optimization function andĭ) Turn off data saver function, or exclude MOOV from using data saver mode. Please check and adjust the settings of your mobile device as follows:Ī) Exempt MOOV from using any battery saving function by adding MOOV mobile app to whitelist or unmonitored list andī) Enable MOOV mobile app to use background data at all time (*Using Samsung Note 8 on Android 8.0 as an example, you can enable background data usage while setting up “Medium Power Saving Mode”. If your mobile device is in Android 6.0 or above, the problem may be resulted from the built-in battery saving settings or optimization function of Android.
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